At VibrantVest, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help! Please review our return and exchange policy below.
1. Return Eligibility
To be eligible for a return, the item must meet the following conditions:
- Items must be unused, unwashed, and in their original condition.
- The return request must be initiated within [X] days of receiving your order.
- Items must have all original tags and packaging intact.
Note: Some items may be non-returnable, such as:
- Final sale or clearance items
- Gift cards or vouchers
- Customized or personalized products
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer service team at [Customer Service Email] with your order number and details about the item you wish to return.
- You will receive instructions on how to return the item, including the return address.
- Once we receive the returned item, we will process your refund or exchange.
3. Exchanges
If you need to exchange an item for a different size or color, we recommend placing a new order for the desired item to ensure availability, while you return the original item for a refund. If the exchange is due to a defect or mistake on our part, we will cover the return shipping cost.
4. Refunds
Refunds will be processed to the original payment method used for the purchase. Please note:
- It may take [X] business days for the refund to appear in your account, depending on your bank or payment provider.
- Shipping fees are non-refundable.
5. Return Shipping Costs
Customers are responsible for the return shipping costs, unless the item is damaged, defective, or the wrong item was sent. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
6. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us immediately at [Customer Service Email]. We will provide a full refund or exchange and cover the return shipping costs for these cases.
7. Sale or Promotional Items
Sale and promotional items can only be returned or exchanged if they are defective or damaged. Otherwise, all sale items are final.
8. Processing Time
Once we receive your returned item, please allow [X] business days for us to process your return or exchange. You will be notified via email once the process is complete.
9. Questions?
If you have any questions about returns or exchanges, please don’t hesitate to contact us