Refund/Exchange Policy
Refund & Exchange Policy for Vibrant Vest
At Vibrant Vest, we strive to provide quality products and excellent customer service. Please review our exchange and refund policy for your purchases:
Exchange Policy
You can exchange products within 7 days of purchase if:
- The item(s) is faulty, damaged, or defective upon delivery.
- The item(s) does not match the original specifications or is different from what you ordered.
How to Request an Exchange
- Notify us within 3 days of receiving your order via email at info@vibrantvest.com or WhatsApp at +92 3228123989 if you wish to exchange a product.
- Provide photographic evidence of the defective or incorrect item within 14 days of purchase to process your exchange request.
Important Notes:
- Exchanges are not accepted after the specified timeframe.
- Items damaged due to use or tampering are not eligible for exchange.
- No exchanges are available for graphic or pop art products.
Refund Policy
We offer refunds only if:
- You receive a damaged product.
- The product is not of the same color or size as ordered, and we cannot provide a replacement.
Refund Process
- Shipping and handling charges are non-refundable.
- Refunds are processed within 7-10 working days.
For more information or assistance, feel free to reach out to our customer support.